Man With a Van Poplar Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Poplar provides removal and related services within the United Kingdom. By making a booking, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, you must not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given:

1.1 "Company" means Man With a Van Poplar, providing removal and related services.

1.2 "Customer" means the person, firm, or organisation booking or receiving the services.

1.3 "Services" means any removal, transport, loading, unloading, packing, furniture moving, or other work carried out by the Company.

1.4 "Goods" means all items, belongings, furniture, equipment, boxes, and any other property handled, transported, or stored by the Company for the Customer.

1.5 "Service Area" means the areas in which the Company operates removal and man and van services within the UK.

1.6 "Contract" means the agreement between the Company and the Customer comprising these Terms and Conditions and any written confirmation of booking or quotation.

2. Booking Process

2.1 Bookings may be requested by the Customer through the Company’s chosen contact methods or booking systems, as may be made available from time to time.

2.2 A booking is only confirmed when the Company has accepted the request and has provided confirmation of the booking details, including date, time, and charges. Any quotation or estimate provided prior to confirmation is not binding on the Company.

2.3 The Customer is responsible for providing accurate information at the time of booking, including the collection and delivery addresses, property access details, parking restrictions, number and nature of Goods, and any special requirements such as dismantling, heavy or bulky items, or additional stops.

2.4 The Company reserves the right to amend the quotation or decline the booking if the information provided by the Customer is incomplete, misleading, or materially different from the actual circumstances on the day of the move.

2.5 The Customer must notify the Company of any changes to the booking as soon as reasonably possible. Changes may be subject to availability and may result in revised charges.

3. Services Provided

3.1 The Company provides man and van and removal services, including the loading, transport, and unloading of Goods between locations within the Company’s service area.

3.2 Unless explicitly agreed in writing, the Services do not include:

(a) Disconnection, reconnection, dismantling, or reassembly of appliances, fixtures, or fittings.

(b) Removal of doors, windows, or other structural work to facilitate access.

(c) Packing or unpacking of Goods.

3.3 Any additional services may be provided at the Company’s discretion and may incur extra charges, which will be communicated to the Customer where feasible.

3.4 The Company does not undertake to move or handle items prohibited by law or items that may pose a health and safety risk, including but not limited to explosives, flammable substances, hazardous chemicals, illegal items, or perishable goods likely to cause damage.

4. Quotations and Charges

4.1 Unless otherwise stated, quotations are based on the information supplied by the Customer, including the volume of Goods, access conditions, distance travelled, and any additional services requested.

4.2 Quotations are normally provided on a fixed price basis or an hourly rate basis, as specified in the booking confirmation. The basis of charging will be clearly stated to the Customer.

4.3 The Company reserves the right to adjust the charges if on the day of the move:

(a) There are additional Goods not disclosed at the time of booking.

(b) Access is significantly more difficult than advised, including long carries, stairs, or restrictions on vehicle access or parking.

(c) The Customer requests additional services or changes to the work originally agreed.

4.4 Waiting time caused by circumstances outside the Company’s control, including delays in gaining access to premises, key release, or issues caused by third parties, may be charged at the agreed hourly rate.

4.5 All charges are exclusive of congestion charges, tolls, parking fees, or fines incurred as a result of circumstances not disclosed by the Customer, which shall be payable by the Customer on demand.

5. Payments

5.1 The Customer agrees to pay all charges in accordance with the terms set out in the booking confirmation and these Terms and Conditions.

5.2 The Company may require a deposit at the time of booking. Any deposit requirements will be communicated before confirmation of the booking.

5.3 Full payment is normally due on or before completion of the Services, unless other arrangements have been agreed in writing. Where payment is to be made on the day of the move, the Company may require payment before unloading at the final destination.

5.4 Payments must be made by the methods accepted by the Company from time to time. The Company is under no obligation to accept payment methods not specified in advance.

5.5 If payment is not made when due, the Company may:

(a) Charge interest on overdue amounts at the statutory rate in accordance with applicable UK law.

(b) Withhold delivery of Goods until payment is received in full.

(c) Recover any reasonable costs incurred in collecting overdue amounts.

6. Cancellations and Amendments

6.1 The Customer may cancel a booking by giving notice to the Company.

6.2 If the Customer cancels more than 7 days before the scheduled service date, any deposit paid may be refunded at the Company’s discretion, subject to any administrative costs reasonably incurred.

6.3 If the Customer cancels within 7 days but more than 48 hours before the scheduled service date, the Company may retain all or part of the deposit or charge a cancellation fee up to 50 percent of the agreed price.

6.4 If the Customer cancels within 48 hours of the scheduled service date, the Company may charge up to 100 percent of the agreed price to cover losses and time reserved for the booking.

6.5 If the Customer wishes to reschedule the booking, the Company will use reasonable endeavours to accommodate the change, subject to availability. Rescheduling at short notice may be treated as a cancellation and new booking at the Company’s discretion.

6.6 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other operational issues. In such cases, the Company will offer an alternative date or a refund of any prepayments received, but will not be liable for any consequential losses.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that all Goods are properly packed, secured, and ready for transport unless packing services have been expressly agreed.

(b) Providing accurate and complete information regarding the nature and quantity of the Goods.

(c) Arranging suitable parking for the removal vehicle at both collection and delivery locations, including obtaining any permits or permissions required.

(d) Ensuring that access to premises is clear, safe, and suitable for the removal work.

7.2 The Customer must be present or represented by an authorised person during loading and unloading, to direct placement of Goods and check that all items are loaded and unloaded as required.

7.3 The Customer must ensure that no Goods to be moved are restricted or prohibited by law and that they do not include hazardous, illegal, or unsafe items.

8. Liability for Loss or Damage

8.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss of or damage to Goods is subject to the terms set out in this clause.

8.2 The Company’s liability for direct physical loss of or damage to Goods, caused by the Company’s negligence or breach of contract, shall be limited to a reasonable replacement value per item, subject to an overall cap per job, as may be stated in the booking confirmation or otherwise communicated to the Customer.

8.3 The Company shall not be liable for:

(a) Loss or damage caused by inadequate or improper packing by the Customer.

(b) Loss or damage to items that are fragile, have inherent defects, or are not designed to be moved, where such condition has not been specifically disclosed.

(c) Damage to items assembled by the Customer that are not suitable to be moved in their assembled state, such as flat-pack furniture.

(d) Normal wear and tear, minor scratches, scuffs, or marks caused by reasonable handling.

(e) Loss or damage where the Goods have pre-existing defects, damage, or instability.

8.4 The Company shall not be liable for any indirect or consequential losses, including loss of profits, loss of business, loss of opportunity, or emotional distress arising from delay, loss, or damage.

8.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event no later than 7 days after completion of the Services. The Customer must provide reasonable evidence of the loss or damage and allow the Company the opportunity to inspect the affected Goods.

8.6 The Company shall be relieved of liability where loss or damage arises from:

(a) Acts or omissions of the Customer or any third party.

(b) Acts of God, extreme weather, natural disasters, or other events beyond the Company’s reasonable control.

(c) Compliance with the Customer’s instructions where such instructions have been given contrary to the Company’s advice.

9. Delays and Time Estimates

9.1 Unless expressly agreed as a guaranteed delivery time, any time estimates given for arrival, loading, transit, or completion are approximate only.

9.2 The Company will not be liable for delays caused by traffic conditions, adverse weather, breakdowns, accidents, road closures, or other circumstances beyond its reasonable control.

9.3 The Customer is responsible for arranging access to properties and key collection or handover times that align with the scheduled service. Waiting time or additional journeys caused by delayed access may be charged as set out in these Terms and Conditions.

10. Waste and Disposal Regulations

10.1 The Company operates in accordance with applicable UK waste management and environmental regulations.

10.2 The Company is not a general waste carrier unless expressly stated as part of a specific service. The Company will not remove or dispose of household or commercial waste, rubbish, or materials that require licensed disposal, unless separately agreed and properly arranged in accordance with waste regulations.

10.3 The Customer must not present items for removal that are classified as controlled waste without prior written agreement. This includes but is not limited to construction debris, large volumes of packaging waste, hazardous substances, or items requiring special disposal.

10.4 Where the Company agrees to remove and dispose of items, the Customer confirms that they have full authority to dispose of those items and that they do not contain hazardous or prohibited materials.

10.5 Any charges associated with lawful disposal or recycling of items will be payable by the Customer. The Company may refuse to take any items that appear to breach waste or environmental regulations or that may expose the Company to fines or enforcement action.

11. Insurance

11.1 The Company maintains insurance appropriate to its operations in the removals and man and van sector. Details of cover and limits may be made available to the Customer on request.

11.2 The Customer is encouraged to arrange their own insurance for high value, delicate, or irreplaceable items, or to supplement any cover provided by the Company, given the limitations of liability under these Terms and Conditions.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that it can be addressed without delay.

12.2 Formal complaints should be submitted in writing, setting out full details of the issue, within 14 days of completion of the Services. The Company will review the complaint and respond within a reasonable period.

13. Data Protection and Privacy

13.1 The Company may collect and process personal information about the Customer in order to manage bookings, provide the Services, and comply with legal obligations.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws. The Customer’s details will not be sold to third parties and will only be shared where necessary for the provision of the Services or where required by law.

14. Termination

14.1 The Company may terminate the Contract or suspend the Services with immediate effect if:

(a) The Customer fails to pay any sums due when required.

(b) The Customer acts in an abusive, threatening, or unsafe manner towards the Company’s staff.

(c) The Company reasonably believes that continuing the Services would be unsafe, unlawful, or materially different from the agreed work.

14.2 Upon termination, the Customer shall pay the Company for all Services provided up to the date of termination and any costs incurred as a result of the termination.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. The remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company to exercise any right or remedy provided under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions, together with any written booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions or representations.

16.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

16.5 The Company may update or amend these Terms and Conditions from time to time. The version applicable to a particular Contract shall be the version in force at the time of booking, as made available to the Customer.